Twitter CEO Dick Costolo is taking personal responsibility for his platform’s chronic problems with harassment and abuse, telling employees that he is embarrassed for the company’s failures and would soon be taking stronger action to eliminate trolls. He said problems with trolls are driving away the company’s users. “We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years,” Costolo wrote in an internal memo obtained by The Verge. “It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.<\/p>\n
Costolo’s comments came in response to a question on an internal forum about a recent story by Lindy West, a frequent target of harassment on Twitter. Among other things, West’s tormentors created a Twitter account for her then recently deceased father and made cruel comments about her on the service; West recently shared her story on This American Life and The Guardian.<\/p>\n