{"id":82975,"date":"2019-06-23T12:08:22","date_gmt":"2019-06-23T16:08:22","guid":{"rendered":"http:\/\/kendallharmon.net\/?p=82975"},"modified":"2019-06-23T06:02:09","modified_gmt":"2019-06-23T10:02:09","slug":"wash-post-the-sky-is-falling-for-fast-food-but-not-for-chick-fil-a-heres-why","status":"publish","type":"post","link":"https:\/\/kendallharmon.net\/?p=82975","title":{"rendered":"(Wash Post) The sky is falling for fast food, but not for Chick-fil-A. Here\u2019s why."},"content":{"rendered":"<p>[David] Portalatin says that industry experts agree that the biggest distinguishing feature for Chick-fil-A is the customer experience.<\/p>\n<p>\u201cThe level of customer satisfaction is highly differentiated from many of their fast-food peers.\u201d<\/p>\n<p>Chick-fil-A\u2019s customer service is legendary, prompting rafts of memes enumerating real and imagined over-the-top polite employee interactions.<\/p>\n<p>Global restaurant consultant Aaron Allen says some of this is about the speed of the drive-through and a culture of saying \u201cplease\u201d and \u201cthank you.\u201d Some of the positive customer-service experience can be linked to an embrace of technology. In 2016, the chain debuted what it called Mom\u2019s Valet, which let parents order at the drive-through, then go inside where a Chick-fil-A employee would have a table ready.<\/p>\n<p>More recently, the company launched a successful app, and it is routine for employees to walk the drive-through line taking tablet orders to expedite.<\/p>\n<p><a href=\"https:\/\/www.postandcourier.com\/business\/the-sky-is-falling-for-fast-food-but-not-for\/article_7ac64536-9293-11e9-9eee-bb7d4a60ba6b.html\">Read it all<\/a>.<\/p>\n<blockquote class=\"twitter-tweet\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">The sky is falling for fast food, but not for Chick-fil-A. Here\u2019s why. <a href=\"https:\/\/t.co\/LN5YWQhuQn\">https:\/\/t.co\/LN5YWQhuQn<\/a><\/p>\n<p>\u2014 The Washington Post (@washingtonpost) <a href=\"https:\/\/twitter.com\/washingtonpost\/status\/1141364306459660288?ref_src=twsrc%5Etfw\">June 19, 2019<\/a><\/p><\/blockquote>\n<p><script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[David] Portalatin says that industry experts agree that the biggest distinguishing feature for Chick-fil-A is the customer experience. \u201cThe level of customer satisfaction is highly differentiated from many of their fast-food peers.\u201d Chick-fil-A\u2019s customer service is legendary, prompting rafts of<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/kendallharmon.net\/?p=82975\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":794,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[175,582,589,100,149,168,177,129],"tags":[],"class_list":["post-82975","post","type-post","status-publish","format-standard","hentry","category-anthropology","category-consumerconsumer-spending","category-corporationscorporate-life","category-dietingfoodnutrition","category-economy","category-ethics-moral-theology","category-pastoral-theology","category-psychology"],"_links":{"self":[{"href":"https:\/\/kendallharmon.net\/index.php?rest_route=\/wp\/v2\/posts\/82975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kendallharmon.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kendallharmon.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kendallharmon.net\/index.php?rest_route=\/wp\/v2\/users\/794"}],"replies":[{"embeddable":true,"href":"https:\/\/kendallharmon.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=82975"}],"version-history":[{"count":3,"href":"https:\/\/kendallharmon.net\/index.php?rest_route=\/wp\/v2\/posts\/82975\/revisions"}],"predecessor-version":[{"id":82978,"href":"https:\/\/kendallharmon.net\/index.php?rest_route=\/wp\/v2\/posts\/82975\/revisions\/82978"}],"wp:attachment":[{"href":"https:\/\/kendallharmon.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=82975"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kendallharmon.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=82975"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kendallharmon.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=82975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}