“The longer you work, the less efficient you are,” said Bob Kustka, the founder of Fusion Factor, a productivity and time-management consulting firm in Norwell, Mass. He says workers are like athletes in that they are most efficient in concentrated bursts. Elite athletes “play a set of tennis, a down of football or an inning of baseball and have a pause in between,” he says. Working energy, like physical energy, “is best used in spurts where we work hard on a few focused activities and then take a brief respite,” he says.
And those respites look an awful lot like wasting time.
It has taken me years to make tentative peace with my stops and starts during work. Every morning I vow to become a morning person, starting full speed out of the gate. And every morning I daydream, shuffle papers, read e-mail messages and visit blogs, and somehow it is time for lunch. Then, at about 2 p.m., a sense of urgency kicks in, and I write steadily, until about 5 or 6, when I revert to the little-of-this, some-of-that style of the morning.
Over the years I have come to see that the hours away from the writing are the time when the real work gets done. When a paragraph turns itself this way and that in a corner of my brain even while my fingers are buying books on Amazon.com. What appears to be wasted time is really jell time. This redefinition only makes me feel a little less guilty.
Mr. Kustka assures me that the problem is not the three to four hours of concentrated work I do each day, but rather the outmoded paradigm against which I measure that work. Productivity was directly related to time back when Mr. Gilbreth was measuring things, he said, but the connection is less direct today.
“We are in a knowledge-worker world,” he says. “If you were building me a building, I could measure the number of bricks. If you were loading a truck, I could measure the number of boxes. But I can’t simply count your words. That doesn’t measure quality.”
I didn’t have the heart to tell him that word count is how nearly all freelance writers are paid.
Instead I focused on his more general point that it shouldn’t matter whether I wrote these words in hours or days, at a desk or on a deck ”” the end result is all that counts.
“The old thinking says ”˜the longer it takes, the harder you’re working,” says Lynne Lancaster, a founder of BridgeWorks, a business consulting firm. “The new thinking is ”˜if I know the job inside and out and I’m done faster than everyone else then why can’t I go home early?’ ”
It reminds me of that magnificent Parkinson’s Law, propounded in the Fifties “Work expands to fill the time available”.