Ugh.
A woman cancels a Hawaii trip when her mom dies. The carrier charges her $225
Posted in * Culture-Watch
Ugh.
To employ the rating system in Newsweek’s Conventional Wisdom meter, arrow down for Hawaiian Airlines, arrow up for American Express.
Well, at least she got most of her money back. Most tickets these days are non-refundable.
A reminder to use American Express for travel charges. I have had an AmEx card for some years and have had very good service from them.
Tom Rightmyer in Asheville, NC
Absolutely outrageous what Hawaiian Air did. My gosh, these were first class tickets paid nine months in advance, and the reservations were canceled seven months in advance. The airline had interest-free use of those thousands of dollars for two months. And it had plenty of time to resell the seats.
I’m afraid these kinds of ruthless, customer-be-damned practices are reflective of too much of today’s corporate culture. Whatever happened to ethics in business practices?
w.w.
Ugh is right!
#4
I think Milton Friedman (economist) said something along the lines that businesses have no morals. I have found that people that subscribe to this leave their morals and ethics at the door of the business. After a while they don’t even recover them when they leave. These people feel free to do anything for money as long as it is “legal”, morals and ethics be damned.
I agree that it was pretty outrageous on the part of Hawaiian Air, but on the other hand (and at the risk of sounding callous) if you can afford to fly first class, what’s $225?