The robots are coming. Not to kill you with lasers, or beat you in chess, or even to ferry you around town in a driverless Uber.
These robots are here to merge purchase orders into columns J and K of next quarter’s revenue forecast, and transfer customer data from the invoicing software to the Oracle database. They are unassuming software programs with names like “Auxiliobits — DataTable To Json String,” and they are becoming the star employees at many American companies.
Some of these tools are simple apps, downloaded from online stores and installed by corporate I.T. departments, that do the dull-but-critical tasks that someone named Phil in Accounting used to do: reconciling bank statements, approving expense reports, reviewing tax forms. Others are expensive, custom-built software packages, armed with more sophisticated types of artificial intelligence, that are capable of doing the kinds of cognitive work that once required teams of highly-paid humans.
White-collar workers, armed with college degrees and specialized training, once felt relatively safe from automation. But recent advances in A.I. and machine learning have created algorithms capable of outperforming doctors, lawyers and bankers at certain parts of their jobs. And as bots learn to do higher-value tasks, they are climbing the corporate ladder.
I wrote a big essay for tomorrow’s NYT about robots, the pandemic and why AI poses an increasing threat to white-collar workers. The Zoom-from-home class is not safe! https://t.co/WrnaeJWkFK
— Kevin Roose (@kevinroose) March 6, 2021