Jeff Nielsen called the couple’s lender, Wells Fargo, and said he’d like to apply for a home loan modification.
“The bank didn’t quite know what to do with that,” he says. He remembers them telling him, “We don’t know anything more than you know. Just send in all kinds of documents and we’ll get to it as soon as we get the details from corporate.”
The Nielsens tried to guess what kinds of documents Wells Fargo might want and sent them in. Two months passed with no response, aside from a form letter saying the lender received the application. Jeff Nielsen began calling the bank twice a week. After another month, he heard that his file was on someone’s desk, but no one could tell him who that person was or whether anyone had looked at his file.
“Do you remember that scene in Kill Bill where Uma Thurman is trying to fight Lucy Liu,” he says, “but Lucy Liu has all these henchmen, so she has to fight all the henchmen and then Lucy Liu has like 50 more henchmen? But I feel that instead of being this samurai warrior, I’m like Jonathan Lipnicki with all these henchmen. So I have no chance to get to Lucy Liu.”
Read or listen to it all, a great examiniation of a government program from the inside.