Another point: if you’re going to start a pastoral letter with a biblical quotation, make it an appropriate one. The passage which came to my mind when I read your letter was another saying of Jesus:
So when you are offering your gift at the altar, if you remember that your brother or sister has something against you, leave your gift there before the altar and go; first be reconciled to your brother or sister, and then come and offer your gift. (Mt. 5:23-24)
We have just spent three weeks finding out how much is justly held against the leaders of our Church. The debt is huge, but you can at least make a start. John, you need to work on being reconciled with Matt Ineson before you next attend church. Justin, what about making amends to Gilo for those 17 unanswered letters? But only if you take Jesus seriously, of course.
Finally I’d like to say, in my most pastoral manner, that neither of you seems good at responding appropriately to people who’ve been on the receiving end of the bad stuff that happens in religious organisations. So here’s another suggestion. When you need to write a letter like the one we’ve just had, or to make a statement, run it past a survivor first. Most of us don’t want you to look uncaring and incompetent, we really don’t. We can help you to write sensitively, to respond appropriately, to offer assistance that will actually make a difference. Many of us have years of experience working with other survivors; researching; struggling with the theological and spiritual implications of being abused. Some of us can even contribute liturgical material you might find useful. We survivors offer a resource for the Church that you need badly. Don’t continue to despise it.